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Privacy Policy

Last Updated: July 2, 2026

Your Privacy Matters

Nanny Nook Curaçao is committed to protecting your personal data and your right to privacy. This Privacy Policy complies with the EU General Data Protection Regulation (GDPR, Regulation 2016/679) and the Curaçao Data Protection Act. We will never sell your personal data to third parties.

1. Data Controller

Nanny Nook Curaçao is the data controller responsible for your personal data under applicable data protection laws.

Controller: Nanny Nook Curaçao

hello@nannynookcuracao.com

Curaçao, Dutch Caribbean

For privacy-related enquiries, you may also contact our Data Protection Officer atprivacy@nannynookcuracao.com.

2. Personal Data We Collect

We collect the following categories of personal data:

a) Data you provide directly

  • Account data: Full name, email address, phone/WhatsApp number, role (nanny or family)
  • Nanny profile data: Age, nationality, location, experience, skills, availability preferences, languages, references, short bio, profile photo, identity document, police clearance (VOG), and certificates
  • Job listing data: Job title, description, location, contact email/phone, employer name, pay range
  • Job application data: Name, email, phone, message to employer
  • Payment data: Email address used for checkout (payment card details are processed solely by our payment processor, Stripe — we never see or store your card number)

b) Data collected automatically

  • Device and browser information (browser type, operating system, device type)
  • IP address and approximate location
  • Usage data (pages visited, time on page, referring URL, interactions with the platform)
  • Cookies and similar tracking technologies (see Section 8)

3. Legal Basis for Processing (GDPR Art. 6)

We process your personal data only where we have a lawful basis:

  • Consent (Art. 6(1)(a)) — When you voluntarily submit your profile, apply for a job, or enable optional analytics and marketing cookies. You may withdraw consent at any time.
  • Contract (Art. 6(1)(b)) — To provide the services you requested (e.g., processing your application, granting access to profiles, facilitating job applications).
  • Legal obligation (Art. 6(1)(c)) — To comply with applicable laws, tax requirements, or government orders.
  • Legitimate interests (Art. 6(1)(f)) — For platform security, fraud prevention, and service improvement, balanced against your privacy rights.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Operating the platform — creating and managing your account and profile
  • Connecting families with nannies and facilitating job applications
  • Processing payments and managing access plans (via Stripe)
  • Communicating with you about your account, applications, and platform updates
  • Sending expiry and notification emails for your access plan
  • Reviewing, approving, or moderating nanny applications and job listings
  • Analytics and conversion tracking to measure and improve our services
  • Preventing fraud, abuse, and illegal activity on the platform
  • Complying with legal obligations

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We share data only with the following categories of recipients:

  • Other users: Nanny contact details (phone, email, WhatsApp) are visible only to employers who have purchased an active access plan. Nannies' last names and contact info are hidden from non-paying users.
  • Payment processor (Stripe): Your email and checkout details are shared with Stripe to process your payment. Stripe processes card data under its own PCI-DSS-certified infrastructure.
  • Analytics & advertising partners (Google, Meta/Facebook): We use Google Analytics, Google Tag Manager, Google Ads, and Meta Pixel to understand usage and measure conversions. These partners may process data (e.g., IP address, device identifiers, cookie IDs) as independent controllers under their respective privacy policies.
  • Email service providers: To send notifications and platform emails.
  • Legal authorities: When required by law, court order, or to protect the rights, property, or safety of Nanny Nook, our users, or others.

6. International Data Transfers

Nanny Nook Curaçao operates from Curaçao. Your personal data may be transferred to and processed in countries outside Curaçao, including the United States (e.g., Stripe, Google, Meta) and EU/EEA countries. Where personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • The EU-U.S. Data Privacy Framework, where the recipient is certified
  • Binding Corporate Rules, where applicable
  • Adequacy decisions by the European Commission for the destination country

You may request a copy of the safeguards used for such transfers by contacting us atprivacy@nannynookcuracao.com.

7. Data Retention

We retain your personal data only as long as necessary:

  • Account data: Retained while your account is active and up to 30 days after account deletion request
  • Nanny application data: Retained while your profile is active or as needed for audit/compliance purposes
  • Payment & access records: Retained for the duration of the legal limitation period (up to 7 years for tax/accounting compliance)
  • Analytics data: Aggregated/anonymized data may be retained indefinitely; identifiable data is retained per the partner's retention policy
  • Job listings & applications: Retained while active and for 12 months after deactivation, unless legal requirements require longer

When data is no longer needed, we delete it or anonymize it so it can no longer identify you.

8. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, tags) to operate, secure, and improve the platform, and to measure the effectiveness of our advertising. We use the following categories:

  • Strictly necessary cookies: Required for the platform to function (authentication, session management). Cannot be disabled.
  • Analytics cookies (Google Analytics, Google Tag Manager): Help us understand how visitors use the platform. Optional — you can opt out.
  • Advertising & marketing cookies (Google Ads, Meta/Facebook Pixel): Used to measure ad conversions and show relevant content. Optional — you can opt out.

You can manage or disable cookies through your browser settings. For Google Analytics opt-out, use theGoogle Analytics Opt-out Browser Add-on.

9. Your GDPR Privacy Rights

Under the GDPR and applicable EU privacy laws, you have the following rights regarding your personal data:

Right of Access (Art. 15)

Request a copy of the personal data we hold about you.

Right to Rectification (Art. 16)

Correct inaccurate or incomplete personal data.

Right to Erasure (Art. 17)

Request deletion of your personal data ("right to be forgotten").

Right to Restriction (Art. 18)

Limit our processing of your data in certain circumstances.

Right to Data Portability (Art. 20)

Receive your data in a structured, machine-readable format.

Right to Object (Art. 21)

Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent (Art. 7(3))

Withdraw consent at any time where processing is based on consent.

Right to Lodge a Complaint (Art. 77)

Complain to your local data protection authority or the Curaçao supervisory authority.

To exercise any of these rights, contact us atprivacy@nannynookcuracao.com. We will respond within 30 days, as required by the GDPR. You may also manage your data directly through your account settings, including deleting your account at any time.

10. Automated Decision-Making & Profiling

We do not use your personal data for automated decision-making that produces legal or similarly significant effects (GDPR Art. 22). We may use AI-powered text translation to translate nanny descriptions for display purposes, but this does not involve automated profiling or decisions about you.

11. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal data from children under 18. Nannies and helpers must be at least 18 years old to create a profile. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

12. Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/HTTPS)
  • Secure cloud hosting with access controls and audit logging
  • Role-based access — only authorized administrators can access application data
  • Row-level security (RLS) so users can only access their own data (unless they are admins)
  • Token-based authentication for all user sessions
  • Regular security review of platform code and integrations

No system is 100% secure. In the event of a personal data breach, we will notify affected users and the relevant supervisory authority within 72 hours, as required by GDPR Art. 33 and 34.

13. Third-Party Links & Services

Our platform may contain links to third-party websites and services (e.g., WhatsApp, YouTube, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you interact with:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of significant changes by posting a prominent notice on the platform and updating the "Last Updated" date above. We encourage you to review this policy periodically.

15. Governing Law & Supervisory Authority

This Privacy Policy is governed by the laws of Curaçao, the EU General Data Protection Regulation (GDPR), and applicable EU data protection laws. If you are an EU resident, you have the right to lodge a complaint with your local data protection authority or with the Curaçao supervisory authority.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, contact us:

Email: privacy@nannynookcuracao.com

Location: Curaçao, Dutch Caribbean

By using Nanny Nook Curaçao, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of the Platform.